Privacy Policy

Mantra Ventures Inc. respects user privacy. This policy describes our information collection and processing methods, and how users can make informed decisions about sharing data. By continuing to access the website or purchasing services, users agree to this policy.

Important: This policy does not cover practices of entities the company does not own, control, or employ.

1. Collecting Personal Data

We collect information including names, addresses, email addresses, phone numbers, login credentials, transaction details, IP addresses, and service selections.

Collection Points

  • Website visits
  • Customer or prospective customer interactions
  • Service registration
  • Account creation
  • Support requests
  • Conference or demo attendance
  • Error reports and analytics data

This list is not exhaustive.

2. Use of Data

Collected information serves purposes including:

  • Service delivery
  • Customer relationship management and support
  • Service improvement and user experience enhancement
  • Research and analysis of service interest
  • Communications about potentially relevant services and products
  • Tailored advertising and content
  • Terms and conditions enforcement
  • Business operations management
  • Functions communicated at collection time

3. Disclosure to Third Parties

Payment Processing: Transactions are processed through Stripe, PayPal, CCAvenue, or InstaMojo.

Sub-processors: Third-party vendors provide network, technical, and storage services.

Contractors: Database access is granted under confidentiality agreements.

Corporate Transactions: Data may be shared with subsidiaries, parent companies, or acquirers with the expectation that this policy will be honored.

Legal Requirements: Data may be disclosed to government officials or law enforcement through legal notice, court order, or legal process; also when reporting suspected illegal activity, preventing harm, or investigating agreement violations.

User Consent: Data may be shared per explicit user consent.

Non-personal Data: The company reserves rights to use, disclose, and transfer non-personal data to third parties and advertisers.

Public Posting: Content posted on message boards or comment sections is displayed publicly.

4. Data Protection

Industry-standard technologies secure data during receipt and transfer. The website implements security measures against unlawful destruction, loss, alteration, unauthorized disclosure, or access.

The company accepts no responsibility for linked sites' content or security practices.

5. Analytics, Cookies, and Links

Cookies: Our websites use cookies for functionality and analytics. Cookies do not reveal email addresses unless users provide them (e.g., through registration). Users can block or delete cookies through browser settings.

Web Beacons: Small code pieces collect anonymous aggregate advertising metrics, including promotion views, page counts, and advertising responses.

Web Analytics Services Used

  • Google Analytics
  • Clicky Web Analytics
  • PageSense
  • Smartlook
  • SalesIQ
  • Adroll

Google Analytics usage is restricted by Google Analytics Terms of Use and Privacy Policy.

Preventing Recognition: Disable browser cookies to prevent analytics service recognition on return visits.

Links: The company links to sites meeting similar privacy standards but does not control unauthorized links to its site. Third-party privacy policies apply to external websites.

Third-party Ads and Research: This policy does not cover third-party ad servers' information collection methods.

6. Legal Basis for Processing (EEA Individuals)

For European Economic Area residents, the processing legal basis depends on the data type and collection context. We normally collect personal data where:

  • User consent exists
  • Data is necessary for contract performance
  • Processing serves company or third-party legitimate interests

7. Limiting Use, Disclosure, Retention

Purposes are identified before or during collection. Data use is limited to stated purposes unless user consent or legal requirement exists. Data retention matches intended purposes and legal compliance needs.

8. Data Transfers

The company, headquartered in India, may store and process information in India, the United States, or other operational locations. Users consent to transfers outside their country by accessing sites and using services. Different jurisdictions may have different laws. Users agree to India transfers and processing in company operational jurisdictions.

9. Access to Personal Data

The company provides reasonable access upon request to [email protected]. If access cannot be provided within the timeframe, an alternative date will be provided. Denial includes explanation. Reasonable fees may apply for copying and sending information.

Account Updates: Users can modify data by logging into client.mantracloud.com.

Deletion: Personal data deletion is available upon request unless retention serves service provision.

10. Marketing

Users can manage marketing information receipt through "unsubscribe" links in marketing emails.

11. Additional GDPR Rights (European Citizens)

Right of Erasure: Users may request personal data deletion when collection purposes are satisfied, though legal obligations may require retention.

Right to Object: Users may request processing cessation and/or marketing communication termination.

Right to Restrict Processing: Users may request processing restrictions when data is believed unlawfully held or inaccurate.

Right to Data Portability: Users may request commonly-used, machine-readable personal data format or transfer to another data controller.

Right to Know Data Breach: GDPR requires rapid breach communication. Notification follows immediate discovery via support.

Exercise Process: Contact support at [email protected]. The company responds per applicable laws and may verify identity before compliance.

12. Children's Privacy

Services are not designed for minors. The company does not knowingly solicit information from anyone under 13. Parents or guardians discovering child data sharing should contact the company.

13. Privacy Policy Amendments

The company may amend this policy at any time, posting new versions. Users are responsible for periodic review. Continued website and service use indicates agreement with the current policy.

Last Updated: 30th May 2018